AppleCare offers one-step support and service for all of your Apple products — from the people who know them best. Get easy, fast repairs for accidents like drops and spills. A replacement iPhone if yours is lost or stolen.1 And 24/7 priority care with just a chat, call or tap.2
Get coverageAppleCare offers peace of mind for all your devices, with coverage inside and out.3, 4
AppleCare benefits are separate from and in addition to the Apple Limited Warranty and any legal rights provided by New Zealand consumer law. For details, click here.
Stay protected through life’s ups, downs and even drops. Get quick, Apple-certified repairs — many issues can be resolved in the same day.5, 6
Liquid damage is covered as part of accidental damage protection. So now you won’t have to stress over spills and splashes.
AppleCare covers battery replacements are no extra charge if the capacity drops below 80 per cent.
With AppleCare+ with Theft and Loss, you get up to two claims per year.1
Get answers to your questions and support for all your hardware and software needs 24/7. Contact us via text, the Apple Support app or phone, or online.
Enjoy great coverage for the products you love.
AppleCare+
Cover your iPhone.
From until cancelled.
AppleCare+
| Models | Monthly | 2 yrs |
|---|---|---|
| iPhone 16e | ||
| iPhone 17, iPhone 16 | ||
| iPhone 16 Plus | ||
| iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max |
AppleCare+ with Theft and Loss
| Models | Monthly | 2 yrs |
|---|---|---|
| iPhone 16e | ||
| iPhone 17, iPhone 16 | ||
| iPhone 16 Plus | ||
| iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees and deductibles.6
Same-day service
Get repairs as soon as the same day at an Apple Authorised Service Provider.
Express Replacement Service
Request a replacement iPhone, and we’ll ship it to you so you don’t have to wait for a repair.7
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for damaged screens or back glass
Damaged displays, back glass or Ceramic Shield can be repaired as often as you need for a low fee — often in the same day8.
NZ$49 service fee
Repairs for other accidental damage
Other accidents are covered, any time you need, for a flat fee.
NZ$169 service fee
Replacements for theft and loss
AppleCare+ with Theft and Loss will replace your iPhone up to twice a year.2
NZ$279 service fee
Replacement battery service
If your iPhone battery holds less than 80 per cent of the original capacity, it’s covered.
No additional fee
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare+
Cover your Mac.
From until cancelled.
AppleCare+
| Models | Annually | 3 yrs |
|---|---|---|
| Mac mini | ||
| Mac Studio | ||
| iMac | ||
| MacBook Air 13-inch | ||
| MacBook Air 15‑inch | ||
| MacBook Pro 14-inch | ||
| MacBook Pro 16-inch | ||
| Mac Pro |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Onsite service
For extended warranty claims, we’ll send a technician to you or have a courier pick up your Mac desktop for service.
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for damaged screens or external enclosures
Damaged screens or external enclosures can be repaired as many times as you need for a low fee.
NZ$169 service fee
Repairs for other accidental damage
Other accidents like liquid damage are covered, any time you need, for a flat fee.
NZ$499 service fee
Replacement battery service
If your Mac battery holds less than 80 per cent of the original capacity, it’s covered.
No additional fee
AppleCare+
Cover your display.
From until cancelled.
AppleCare+
| Models | Annually | 3 yrs |
|---|---|---|
| Apple Studio Display | ||
| Pro Display XDR |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Onsite service
For extended warranty claims, we’ll send a technician to you or have a courier pick up your display for service.
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for damaged screens or external enclosures
Damaged screens or external enclosures can be repaired as many times as you need for a low fee.
NZ$169 service fee
Repairs for other accidental damage
Other accidents like liquid damage are covered, any time you need, for a flat fee.
NZ$499 service fee
AppleCare+
Cover your iPad.
From until cancelled.
AppleCare+
| Models | Monthly | 2 yrs |
|---|---|---|
| iPad, iPad mini | ||
| iPad Air 11-inch (M3) | ||
| iPad Air 13-inch (M3) | ||
| iPad Pro 11-inch (M4) | ||
| iPad Pro 13-inch (M4) |
For applicable service fees, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Express Replacement Service
Request a replacement iPad, and we’ll ship it to you so you don’t have to wait for a repair.7
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for damaged screens
Damaged screens can be repaired as often as you need for a low fee — often in the same day.
NZ$49 service fee
Repairs for other accidental damage
Other accidents like liquid damage are covered, any time you need, for a flat fee.
NZ$169 service fee
Replacements for iPad accessories
Damaged iPad accessories like Apple Pencil or an Apple-branded keyboard can be replaced for a small fee.
NZ$49 service fee
Replacement battery service
If your iPad battery holds less than 80 per cent of the original capacity, it’s covered.
No additional fee
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare+
Cover your Apple Watch.
From until cancelled.
AppleCare+
| Models | Monthly | 2 yrs |
|---|---|---|
| Apple Watch SE | ||
| Apple Watch Series 11 | ||
| Apple Watch Ultra 3 |
For applicable service fees, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Express Replacement Service
Request a replacement Apple Watch, and we’ll ship it to you so you don’t have to wait for a repair.7
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for accidental damage
Accidents are covered, any time you need, for a flat fee.
Starting at NZ$119
Replacement battery service
If your Apple Watch battery holds less than 80 per cent of the original capacity, it’s covered.
No additional fee
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare+
Cover your headphones.
From for 2 years.
AppleCare+
| Models | 2 yrs |
|---|---|
| AirPods 4, Beats | |
| AirPods Pro 3 | |
| AirPods Max |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Express Replacement Service
Request replacement headphones, and we’ll ship them to you so you don’t have to wait for a repair.7
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for accidental damage
Accidents like liquid damage are covered, any time you need, for a flat fee.
NZ$49 service fee
Replacement battery service
If your battery holds less than 80 per cent of the original capacity, it’s covered.
No additional fee
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare+
Cover your Apple TV.
From for 3 years.
AppleCare+
| Models | 3 yrs |
|---|---|
| Apple TV |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Express Replacement Service
Request a replacement Apple TV, and we’ll ship it to you so you don’t have to wait for a repair.7
Global repair access
Service and support is close by — visit an Apple Store or one of the more than 5,000 Apple Authorised Service Providers worldwide.
Repairs for accidental damage
Accidents like liquid damage are covered, any time you need, for a flat fee.
NZ$25 service fee
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare+
Cover your HomePod.
From for 2 years.
AppleCare+
| Models | 2 yrs |
|---|---|
| HomePod mini | |
| HomePod |
For applicable service fees and deductibles, see the terms and conditions.
AppleCare+ offers quick and convenient repair options with low service fees.5
Express Replacement Service
Request a replacement HomePod, and we’ll ship it to you so you don’t have to wait for a repair.7
Repairs for accidental damage
Accidents like liquid damage are covered, any time you need, for a flat fee.
Starting at NZ$25
Mail-in repairs
Mail in your device with a shipping kit and prepaid label from Apple.
AppleCare benefits are separate from and in addition to the limited warranty and any legal rights provided by New Zealand consumer law. AppleCare provides additional features like accidental damage protection and 24/7 priority support.
You can start an AppleCare+ plan when buying a new product with Apple online or through the Apple Store app. For 60 days after a new Apple purchase, you can get a new plan through the Settings app on your iPhone, iPad or Mac.
Theft and loss coverage is included for iPhone with your AppleCare+ with Theft and Loss plan.
When you protect your iPad with AppleCare+, you’ll get coverage for accidental damage for one Apple Pencil and one Apple‑branded iPad keyboard. AppleCare+ also covers any in-box cables and power adapters that came with your covered Apple product.
You can get your device repaired a few different ways. You can mail it in using a prepaid shipping label from Apple. Or you can bring it in to an Apple Store or any of the over 5,000 Apple Authorised Service Providers. Start a repair by visiting support.apple.com/en-nz, downloading the Apple Support App or calling Apple Support. Find your support phone number here.
It depends on your product and the type of repair. Same-day service is available for iPhone in most major metropolitan areas. For most other products, we offer Express Replacement Service, where we’ll send you a device so you don’t have to wait for a repair. For all available service options, please visit support.apple.com/en-nz/repair.
If your iPhone is lost or stolen, you can get started on filing a claim at mysupport.apple.com/theftandloss. Your replacement will be shipped to you. If you are travelling when you lose your device, we can ship your replacement to any of the countries where theft and loss is offered. For more details, visit support.apple.com/en-nz/108053?choose-your-country=new-zealand.